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Frequently
Asked Questions:
-
How
is the Puppy Lounge different from other
pet resorts?
The
Puppy Lounge was created with you and your
little dog's health, safety and happiness
in mind. This goal is reflected in many
ways.
This family-owned and
operated resort is truly a "home away from home"
for your dog! Your dog will be loved
whether it's for a few daycare hours or an
overnight stay. Each dog receives the
care and attention that suits its
personality, needs and activity
level. No wonder all our furry
friends are so excited to come back again
and again!
Your
first visit will reveal a wonderful, colorful
place that is truly clean and sweet
smelling. Most places use mops as
their main cleaning tool which leaves harsh
chemicals and dirty water all over the
floors and furniture. We have
invested in expensive floor scrubbers and steam
cleaners that don't leave residue on
the floors and reduce the number of
chemicals your pet comes in contact with on a
daily basis. Basically, we provide
an oasis that is as natural, safe and
environmentally friendly as possible.
These are just a few examples
how we go the extra mile! Come on in to
find out all the ways we are different than
every place in town!
-
Why
is it important for my dog to join the Puppy
Lounge community?
Your pooch
will be healthier and happier with regular
daycare visits at the Puppy Lounge. Dogs
love the opportunity to run, play and socialize
with other dogs. All of
us pet parents enjoy providing such care for our
pups, even while we are busy and unable to do it
ourselves!
It is no longer necessary for our furry
friends to stay home alone or suffer
from a lack of exercise while we take
care of life's responsibilities.
As
the Puppy Lounge becomes ‘a home away from
home’, you can feel comfortable that your dog is
having a wonderful time during daycare,
overnight stays and grooming
appointments. The staff will give
your pet so much individual attention and
care that your dog will always know it is cared
for and loved while you are
away.
- Does
my pet have to be a certain age to
attend?
Puppies must be a
minimum of 12 weeks of age in order to be
admitted. Puppies under 6 months of age are
required to have two set of DHPP and
Bordetella vaccinations, but are not required to
have their Rabies vaccination until 6 months of
age. It is the ongoing responsibility of
the owner to provide verification that
vaccinations are current - we will make every
effort to remind you before your dog's
vaccinations expire.
- Is
the Puppy Lounge properly set up to care for all
dog breeds?
The Puppy Lounge is
a resort exclusively for small breed dogs.
However, due to the type of setup of the
facility, the Puppy Lounge cannot accomodate
certain breeds of dogs while ensuring their
safety and the safety of others. These
breeds include:
-Jack Russell, Rat Terrier,
Scottish Terrier, Boston Terrier, Cairn Terrier
and any possible mixes of these
breeds. This
list is not all inclusive.
We would be happy to give recommendations
for facilities that are better equipped to
ensure the safety of your pup!
- How
can my pet join the Puppy
Lounge?
Your dog must complete a
one-time screening evaluation/interview with
a Puppy Lounge staff member to ensure that
your dog's size and temperament is a good fit
with our other furry guests (safety is our top
priority, and aggressive or unfriendly behavior
can be dangerous for both dogs and staff members
alike). Interviews must be scheduled with us in
advance. Please note that we MUST have proof of
current vaccinations in order to conduct the
temperament test with your dog.
- What
shots do my pets need?
All dogs
need to be current on the Rabies, Bordetella (Please
alternate intranasal and injectable Bordetella
every 6 months), and DHLPP
vaccinations. Owners must submit
written proof of current vaccinations by either
providing us with a copy of your dog's
vaccination records, or by having your vet fax
the records directly to us.
- What
are the spay/neuter
requirements?
All dogs over 6
months of age must be spayed or neutered.
- Why
is it important for my dog to be clean
and healthy?
All dogs must
be clean and in good health, and must not have
fleas. Any pet arriving with fleas / ticks
will be bathed and dipped at the owner's
expense. We adhere to strict cleaning procedures
to prevent the spread of pests.
Owners
will certify that their dogs are in good health
and have not been ill with a communicable
condition in the last 30 days. Dogs that have
been ill with a communicable condition in the
last 30 days will require a veterinary
certificate of health to be admitted or
re-admitted. Any dog with diarrhea will be
removed from daycare and will not be able to
socialize with the other dogs until this problem
has been resolved (we encourage dogs with
diarrhea to have a fecal float before being
re-admitted to daycare).
- What
forms must be completed for my dog to join the
Puppy Lounge?
All dogs must have
a complete, up-to-date and approved application
and medical power of attorney on file.
- Will
my dog fit in at the Puppy
Lounge?
Dogs that
are non-aggressive and non-food or toy
protective are welcome to schedule a doggie
interview. Owners will certify their dogs have
not harmed or shown any aggressive or
threatening behavior towards any person or any
other dogs. Please remember that your pet will
be spending time with other pets and the safety
and health of all animals is our main concern.
- How
early do I need to make holiday
reservations?
Over the holidays
we do fill up, so please do this as soon as
possible. A deposit is required to hold a
holiday reservation. Also, the Puppy
Lounge often has special hours and drop off/pick
up schedules during holidays. Please call
for more information.
- What
are the Puppy Lounge reservation and
cancellation
policies?
Reservations with a
credit card are required for all overnight stays
and grooming reservations. For holiday stays,
cancellations must be made with no less than 72
hours notice for a refund. All other
cancellations with less than 24 hours notice
will be charged one night's fees or
grooming fee.
- What
should I bring for overnight
stays?
For overnight
boarding, you are welcome to bring the
following:
- Blanket (please make sure
it fits in a washing machine if
neccessary)
- A limit of 2 toys (or treat
your pup to a new one from the Puppy
Lounge!)
- Medications, etc.
- Food:
Please divide food into mealtime portions (no
rawhides/greenies please)
- Please do not
bring food or water bowls as we supply them
-
Please label items with your name and your dog's
name
The Puppy Lounge also
provides the following:
- Famous,
oversized "Kuranda" elevated beds that are
designed to keep your dog comfortable and dry
during the night
- Soft fleece blankets
-
Yummy dog food for meal
time
- Food and water
bowls
- When
can I drop-off and pick-up my
dog?
Drop-off & pick-up of
your pet must occur during our "open to the
public" hours posted on our website. Dogs
not picked up by this time will be boarded
overnight, and overnight fees will
apply.
- Can
someone else pick up my
dog?
Owner must provide written
authorization to allow anyone else to pick up
their dog, and people who are authorized by you
will be required to present valid picture
identification to ensure the safety of your
dog.
- Can
my pet be bathed or groomed before I pick-up?
We offer luxury spa services
including baths, shampoo &
conditioning, grooming, blow dry,
brushing, nail clipping and more.
- Can
I bring my own food for my pet?
The Puppy Lounge provides high
quality kibble for dogs during their
stay. If you would like your dog to be fed
their regular food, we ask that your dog's food
be divided into separate meals and be labeled
with your dog's name and any special feeding
instructions (feeding time, adding water,
elevating food, etc.).
- Are
nametags and collars
required?
All dogs must be
wearing a collar and name tag upon entry, and
must be on a leash. Break-away collars are
recommended.
- Do
you administer medication?
Yes.
Your pet is welcome to bring along
medications. All meds must be in their
original container and must include your dog's
name, the name and strength of the
medication, written directions including
dosage, number of times per day, how it is to be
given, illness to be treated, areas to be
treated, etc.
- What
type of risks are involved in doggie
play?
Owners understand that
supervised off-leash socialization and
interaction between our guests is encouraged.
Owners also acknowledge that dogs are
unpredictable in behavior, and are aware of the
risks involved in such play, and assume all
risks.
- Are
dogs that misbehave given a
time-out?
In order to maintain a
safe play environment for the dogs, any dog that
misbehaves will be given a time-out from the
daycare area.
- Is
the Puppy Lounge facility safe and
secure?
Absolutely!
To ensure the safety of our guest, the facility
is monitored 24 hours a day by a reputable
alarm company. Alarms also include a
direct link to the fire department and ongoing
video surveillance.
What
are the Puppy Lounge legal
policies?
Our policies, services
and rates may change from time to time.
While we will attempt to notify you of these
changes, it is ultimately your responsibility to
check back on our website regularly so that you
are aware of our most current information.
We reserve the right to refuse service to anyone
at our sole discretion.
-
Why
was the Puppy Lounge
established?
To
provide you and your little dogs with a
wonderful place of your very own! The
Puppy Lounge is locally owned and operated, and
was established through the cooperation of an
advisory team made up of true animal
lovers, pet parents, seasoned
veterinarians, and experienced doggie resort
operators. The
entire staff of the Puppy Lounge is
comprised of true animal lovers and we all have
pets of our own at home. Our team works
very hard to provide you and your pet the best
possible care and service.
Thank
you for choosing the Puppy Lounge. We look
forward to seeing you soon!
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