FREQUENTLY ASKED QUESTIONS
How is the Puppy Lounge different from other pet resorts?
The Puppy Lounge was created with you and your little dog's health, safety and happiness in mind. This goal is reflected in many ways.
This family-owned and operated resort is truly a "home away from home" for your dog! Your dog will be loved whether it's for a few daycare hours or an overnight stay. Each dog receives the care and attention that suits its personality, needs and activity level. No wonder all our furry friends are so excited to come back again and again!
Your first visit will reveal a wonderful, colorful place that is truly clean and sweet smelling. Most places use mops as their main cleaning tool which leaves harsh chemicals and dirty water all over the floors and furniture. We have invested in expensive floor scrubbers that don't leave residue on the floors and reduce the number of chemicals your pet comes in contact with on a daily basis. Basically, we provide an oasis that is as natural, safe and environmentally friendly as possible.
These are just a few examples how we go the extra mile! Come on in to find out all the ways we are different than every place in town!
Why is it important for my dog to join the Puppy Lounge community?
Your pooch will be healthier and happier with regular daycare visits at the Puppy Lounge. Dogs love the opportunity to run, play and socialize with other dogs. All of us pet parents enjoy providing such care for our pups, even while we are busy and unable to do it ourselves! It is no longer necessary for our furry friends to stay home alone or suffer from a lack of exercise while we take care of life's responsibilities.
As the Puppy Lounge becomes a home away from home, you can feel comfortable that your dog is having a wonderful time during daycare, overnight stays and grooming appointments. The staff will give your pet so much individual attention and care that your dog will always know it is cared for and loved while you are away.
- Does my pet have to be a certain age to attend?
Puppies must be a minimum of 12 weeks of age in order to be admitted. Puppies under 6 months of age are required to have two sets of DHPP and Bordetella vaccinations, but are not required to have their Rabies vaccination until 6 months of age. It is the ongoing responsibility of the owner to provide verification that vaccinations are current - we will make every effort to remind you before your dog's vaccinations expire.
Is the Puppy Lounge properly set up to care for all dog breeds?
The Puppy Lounge is a resort exclusively for small breed dogs. Small breed dog weighing 30 pounds or less, and a shoulder height under 15 inches. The setup of our facility prevents us from accepting some breeds including, but not limited to: Jack Russell, Rat Terrier, Scottish Terrier, Boston Terrier, Cairn Terrier, French Bulldog, Puggle, Beagle, etc., although we still love them all very much!
Can my large breed puppy enroll at the Puppy Lounge until he/she reaches 30lbs or grows above 15 inches?
At The Puppy Lounge, we require all dogs to be under 30 lbs and 15 inches when full grown. Even though your dog fits the requirements now, we find that dogs do best when they can attend the same facility when they are a puppy AND when they are adults. Dogs do best when their routines are consistent and having to change facilities once they outgrow our facility does not provide the consistency they thrive on. We just want what's best for your dog. An option you may want to look into is a facility that accepts both small and large dogs. Thank you so much for your interest in The Puppy Lounge, we wish you best of luck on your search!
- How can my pet join the Puppy Lounge?
Your dog must complete a one-time screening evaluation/interview with a Puppy Lounge staff member to ensure that your dog's size and temperament is a good fit with our other furry guests (safety is our top priority, and aggressive or unfriendly behavior can be dangerous for both dogs and staff members alike). Interviews must be scheduled with us in advance. Please note that we MUST have proof of current vaccinations in order to conduct the temperament test with your dog.
- What shots do my pets need?
All dogs need to be current on the Rabies, Bordetella (Please alternate intranasal and injectable Bordetella every 6 months), and DHLPP vaccinations. Owners must submit written proof of current vaccinations by either providing us with a copy of your dog's vaccination records, or by having your vet fax the records directly to us.
- What are the spay/neuter requirements?
All dogs over 6 months of age must be spayed or neutered.
- Why is it important for my dog to be clean and healthy?
All dogs must be clean and in good health, and must not have fleas. Any pet arriving with fleas / ticks will be bathed and dipped at the owner's expense. We adhere to strict cleaning procedures to prevent the spread of pests.
Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from daycare and will not be able to socialize with the other dogs until this problem has been resolved (we encourage dogs with diarrhea to have a fecal float before being re-admitted to daycare).
- What forms must be completed for my dog to join the Puppy Lounge?
All dogs must have a guardian profile, pet profile and medical power of attorney on file.
- Will my dog fit in at the Puppy Lounge?
Dogs with a clean bill of health that are non-aggressive and non-food or toy protective are welcome to schedule a doggie interview. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of all animals is our main concern.
- How early do I need to make holiday reservations?
Over the holidays we do fill up, so please do this as soon as possible. A deposit may be required to hold a holiday reservation. Also, the Puppy Lounge often has special hours and drop off/pick up schedules during holidays. Please call for more information.
- What are the Puppy Lounge reservation and cancellation policies?
Reservations with a credit card are required for all overnight stays and grooming reservations. For holiday stays, cancellations must be made with no less than 72 hours notice or a fee will be assessed. All other cancellations with less than 24 hours notice will be charged one night's fees or grooming fee.
- What should I bring for overnight stays?
For overnight boarding, you are welcome to bring the following:
- Blanket (please make sure it fits in a washing machine if necessary) Please do not bring bedding with stuffing.
- A limit of 1 toy (or treat your pup to a new one from the Puppy Lounge!)
- Medications, etc.
- Food: Please place food in Ziploc bags divided into mealtime portions (no rawhides/greenies please)
- Please do not bring bowls for food or water as we supply them
- Please label all items with your name and your dog's first and last name
The Puppy Lounge also provides the following:
- Famous, oversized "Kuranda" elevated beds that are designed to keep your dog comfortable and dry during the night
- Soft fleece blankets
- Yummy dog food for meal time
- Food and water bowls
- When can I drop-off and pick-up my dog?
Drop-off & pick-up of your pet must occur during our "open to the public" hours posted on our website. Dogs not picked up by this time will be boarded overnight, and overnight fees will apply.
- Can someone else pick up my dog?
Owner must provide written authorization to allow anyone else to pick up their dog, and people who are authorized by you will be required to present valid picture identification to ensure the safety of your dog.
- Can my pet be bathed before I pick-up?
Our luxury spa services include baths, shampoo & conditioning, blow dry, brushing, nail clipping and more. We recommend a bath for all pups that sleep over at the Puppy Lounge so they are fresh and clean after playing with their friends.
- Can I bring my own food for my pet?
We recommend that dogs be kept on their regular diet during a boarding. We ask that your dog's food be divided into separate meals/and or placed in a Ziploc bag labeled with your dog's name and any special feeding instructions (feeding time, adding water, elevating food, etc.).
- Are nametags and collars required?
All dogs must be wearing a collar and name tag upon entry, and must be on a leash. Break-away collars are recommended.
- Do you administer medication?
Yes. Your pet is welcome to bring along medications that do not require injections. All medications must be in their original container and must include your dog's name, the name and strength of the medication, written directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc.
- What type of risks are involved in doggie play?
Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behavior, and are aware of the risks involved in such play, and assume all risks.
- Are dogs that misbehave given a time-out?
In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare area.
- Is the Puppy Lounge facility safe and secure?
Absolutely! To ensure the safety of our guests, the facility is monitored 24 hours a day by a reputable alarm company. Alarms also include a direct link to the fire department and ongoing video surveillance.
- What are the Puppy Lounge legal policies?
Our policies, services and rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are aware of our most current information. We reserve the right to refuse service to anyone at our sole discretion.
- Why was the Puppy Lounge established?
To provide you and your little dogs with a wonderful place of your very own! The Puppy Lounge is locally owned and operated since 2007, and was established through the cooperation of an advisory team made up of true animal lovers, pet parents, seasoned veterinarians, and experienced doggie resort operators. The entire staff of the Puppy Lounge is comprised of true animal lovers and we all have pets of our own at home. Our team works very hard to provide you and your pet the best possible care and service.
Thank you for choosing the Puppy Lounge. We look forward to seeing you soon!